The "March 15 evening party" was postponed, but the rights protection is still a hot topic.Automobiles and parts topped the list of consumer complaints, accounting for 42 percent of total consumer complaints, up 25.1 percent from 2018, according to the 2019 analysis on the acceptance of complaints by the national consumer association, released by the China consumers association.

    With the increase of the number of ownership, new energy vehicles exposed to more and more problems.According to statistics from the auto complaints network, a total of 25189 complaints were received in 2019, of which 3,740 were complaints about new energy vehicles, accounting for 14.85 percent of the total, a significant increase from 352 in 2018.

    Some car companies involved in the rights protection storm

    Tesla was deeply troubled by the "reduction door" issue on the eve of "3.15" because the hardware code HW2.5 of some domestic Model 3 vehicle controller delivered was inconsistent with the HW3.0 marked on the vehicle's list of environmental information.

    On March 10, the Ministry of Industry and Information Technology equipment industry division is the tesla Model 3 part of vehicle illegal assembly HW2.5 problem interviewed the tesla (Shanghai) co., LTD., order them according to the road motor vehicle production enterprise and products access management method "the relevant provisions of the immediate improvement, to ensure product quality and safety and consistent production.

    According to the public information, the tesla model equipped with HW3.0 has stronger image processing capacity and computing power, and can identify many road factors such as traffic barriers that cannot be recognized by the previous HW2.5 system.

    Tesla said the reduction problem was caused by a supply chain problem, and that it would continue to offer free replacement of HW3.0 to owners of the updated Model 3 with HW2.5 as the controller's hardware. Customers who need replacement can make an appointment through the tesla service center.But the response has not satisfied some consumers.According to public reports, some Model 3 owners are already gathering evidence to file a collective appeal.

    This is not the first time nev companies have faced collective consumer advocacy.Xiaopeng automobile also because of its 2020 xiaopeng G3 and the last model release time interval is very short, the price difference is not big, but the new model range and autonomous driving system is more superior, caused the user dissatisfaction, the car rights issue caused a lot of uproar.

    According to the China consumers association, the road for automobile consumers to safeguard their rights is difficult, often facing difficulties in proof, identification and compensation.Statistics of car complaint network show that once car owners encounter dealers and manufacturers shirking each other, the time to protect their rights is less than one or two months, more than a year and a half years, the owner's determination to protect their rights is slowly consumed, can only accept the manufacturer's processing results.

    Range and battery safety are the focus

    With 20% off in summer and 60% off in winter, the range of electric cars has long been criticized.

    According to reports, didi drivers in baoding, hebei province, have complained that the winter range of the Great Wall C30EV model is seriously substandard, claiming a comprehensive range of 270 km but only about 120 km in operation.In other words, the actual operating mileage in winter is only 44% of the official mileage.

    According to the 2019 consumer market research report on new energy vehicles released by the China automobile distribution association, "extended driving range" and "battery safety" account for 46% and 26% of the reasons consumers give up buying electric cars.

    At present, with the continuous increase of driving range of new energy vehicles, the differentiated needs of car owners are met.It is worth mentioning that last year weimar automobile and nextev automobile respectively launched the battery life free warranty, life free battery service, to a certain extent to ease consumers' concerns about power battery failure and range.

    Safety, however, is a major concern for consumers.Tesla, nextev and other brands of new energy vehicles have suffered from spontaneous combustion accidents for many times, which has sounded the alarm for the quality and safety of new energy vehicles.

    In order to eliminate potential risks, car companies have repeatedly recalled the problem models.Previously, the voltage sampling wiring harness in the nev-p50 module of the ES8 model of nextev was not in the right direction, which caused the battery pack heat loss and fire. Therefore, nextev recalled up to 4803 ES8 models and replaced the nev-p102 module battery pack for the owners.Baic new energy vehicles also recalled 1,389 weiwan 407 EV series electric van transport vehicles due to the fire risk of vehicle battery packs, and the battery packs were replaced.In January, chery recalled 4,000 of its 7e cars because of a problem with the charging control software that could damage the charger and cause a slow-charging fuse to blow.

    According to the data, there were 214 vehicle recalls in 2019.Cui dongshu, secretary-general of the national passenger car information conference, believes that the recall of automobiles should be viewed rationally. The recall is the embodiment of corporate social responsibility, and it is commendable to take the initiative to improve historical problems.He further pointed out: "the number of vehicle recalls in 2019 is relatively small compared to previous years, with the recall focusing on the engine and braking system, while the recall in 2020 will be added to batteries and electrical equipment. Battery issues are of concern."

    Be aware of security vulnerabilities in smart devices

    Intelligent network has become when the car quality up the important grasp, while people enjoy the convenience of intelligent cars, intelligent network cars are also facing security challenges.In recent years, the intelligent system can not start normally or black screen stuck, navigation deviation, audio failure and other problems were repeatedly complained by the owners.There are reports that the owners of nextev ES8 broke down during the OTA upgrade, and tesla's Autopilot system led to a number of crashes.

    Industry insiders believe that new energy vehicles have the property of rapid iteration, with the rapid development of the industry, we should be especially alert to the security vulnerabilities of smart devices.

    In addition, according to the information disclosed by the automobile complaint network, the complaint volume of self-owned brands still accounts for the vast majority of the total complaint volume of new energy vehicles, followed by the joint venture brands, and the complaint volume of imported brands is relatively small, which is mainly related to their respective market shares.In terms of specific complaint items, engine, body, electrical and gearbox are the top three in terms of complaint volume of new energy vehicle parts in 2019.In addition, gearbox shift difficulty, car body rust, indoor noise is also the owner of complaints more problems.